According to the BCS Alliance, the credit card industry is one of the most profitable lines of business in the United States. Not all credit card companies are corporate monoliths or divisions of large multinational banks. Many are smaller entities acting as credit partners to retail stores. Critical components of a credit card company include divisions responsible for marketing, risk management, customer service, recovery and regulatory compliance. Create a division dedicated to customer service. Ensure this division responds to all customer requests, complaints and other feedback. Include within the division a traditional call center along with methodology to provide customer service via the Internet. Assign to the risk management division all tasks surrounding the approval of credit card applications. Allocate the responsibility for charge authorizations as well as credit line increases to the risk management division. ...