How to remove / revise negative feedback on eBay

Dealing with negative feedback on eBay is not always pleasurable, but it can be handled quite easily. It is possible to have the negative feedback removed or revised by simply communicating with the buyer. First of all, as a seller who received negative feedback, stay professional and do not jump to anger the buyer even more. Perhaps a buyer who left negative feedback hurried to do so because they were simply displeased with an item.

Partial refunds satisfy

Offer the unsatisfied buyer a partial refund and allow them to keep the item. This takes the item off of your hands while pleasing the customer.

Contact the buyer directly and offer them a reasonable resolution.

If the buyer does not accept this offer, try giving them a refund for the item (not shipping) and have them send the item back at their own expense. I have yet to make this work with anyone, but it��s worth a shot.

Professionally reply to the negative feedback you received. Do not show hostility as this reply will display for all buyers to view.

http://feedback.ebay.com/ws/eBayISAPI.dll?PersonalizedFeedbackLogin

Once a resolution is agreed upon, give the buyer a refund then send them a request to revise feedback. To send a revision request, access the Request Feedback Revision page from the eBay Feedback Forum. Select the item to request feedback revision for and give a brief explanation.

If all else fails, offer the buyer a full refund if they ship the item back at their own expense.

Difficulty: Moderately Easy