The casual nature you answer your phone at home may not be appropriate for the workplace. Using simple rules, your telephone etiquette can be off to a good start.
Identify yourself. "Hello", "Yeah", etc., may be how you choose to answer your home telephone, but is not appropriate for a business line. Try something more professional, such as, "This is _____. How may I help you?"
Don't answer the telephone if you are in the middle of something that is so important that the distraction of the call is an annoyance. The person on the other end needs your full attention and the tone of your voice should not convey annoyance. Remember, the service you give your co-workers is just as important in most careers as the service you give your customers.
Don't answer the telephone while eating or drinking. This may sound like common sense, but we all do it at some point. We may be in middle of swallowing whatever it is we are chewing on at the time and start to pick up the phone mid-swallow only to get choked or strangled and end up coughing in someone's ear. Make sure your airway is cleared prior to picking up the handset.
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