Today, professional communication is based primarily on thinking about the goals and situations surrounding the need to write. In addition, workplace writing is persuasive writing.
Audience – Who, specifically, is reading the work and what do they expect to get from you – For example, management, peers, and so on.
Purpose - why the document is being written, what type of situation do the readers need the information you are providing, and what is your ultimate goal in writing it.
Context – What the focus of the situation is regarding the document that is being created (its background).
Persuasive writing is defined as "offering convincing support for a point of view", and the majority of business documents written today are written persuasively. For example, when a resume is written, the intent of the writer is to persuade the prospective employer that he or she is the best candidate for the job. When writing persuasively the following elements need to be considered:
So when writing effectively in the workplace, keep the concepts mentioned above in mind. You can do this by asking yourself the following questions:
Why am I writing this document, what is my goal?
Who am I writing to?
What is the background of the topic situation?
What kind of tone should I use?
Tone – How the message you want to convey to your reader will be perceived, and what the appropriate tone would be in order to achieve this?
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