The revenues you generate depend on the number of customers you have. Establishing good customer relationships and customer loyalty are two other things, this article will help you earn a new customer's respect or win an old customer back.
Maintain your Equipment
You are currently or you will be providing cleaning service to your customers. What impression do you think they will get If you can't maintain your equipments properly yourselves? You don't have to use new and polished equipments every time but make sure you maintain it properly that they will look and perform at their best specially when in front of a customer. Proper maintenance will not only add up to your image. It will also reduce cost of having to buy new equipment more frequently. Pus, well-maintained equipment provide quality performance.
Check Your printed Materials
All your public notices, receipts, advertisements, letters and documentations should be well written if not computer processed. The more professional looking your receipts and other papers are the more value adding it is to your services. Plus, it gives the impression that you're using the funds you generate to facilitate quality service even in the most trivial things.
Showcase integrity
You have to remember that people are entrusting personal or private assets to you when they ask you to do the cleaning service for them. Make sure that your employees, customers and other people you're working with while in the cleaning service can notice your integrity in the service you do. Make sure that your employees live up to the same integrity expected of you.
Focus on the way you and your crew looks
Establishing impression depends greatly on how your customer sees you and your staff. But take note that the pressure of looking good and responsible is twice on you. You should be the epitome of the values of your organization and the quality of service your organization performs. Good impressions win customers or regain old customers back.
It would be better to have your employees wear clean, comfortable and appropriate uniforms while doing the service. Aside from being a good indication of cleanliness, the uniforms themselves can be used as a marketing or advertising tool. Uniforms add morale not only to the organization but to the employees themselves. Customers will treat employees with respect if they are well dressed.
Be sure that the uniforms that your staff will be using are unique. They can be a tool to establish brand identity. Also, be creative enough to imply the values that your organizat ion shares.
Maximize your Vehicles
You have to make sure that your vehicles are working properly when conducting services for customers. Avoid possible vehicle mishap that may occur while on call. Maintaining your vehicle properly can reduce costs for replacing old with new ones. Also, vehicles help your employees make it on their appointment with customers on their convenience.
Invest on insurance
Having business insurance on your properties makes you more secured for your business. Giving insurance benefits to employees may reap priceless benefit for the organization. It may help boost employee morale and inspire them to value their jobs.
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